Practical ideas for running your business

Learn how a mobile point of sale can support checkout away from a fixed counter, and what to prepare before using one.

Reach nearby customers with clear offers, useful updates, local partnerships, and a simple way to track responses.

Send clear digital invoices, state when payment is due, and give customers a straightforward way to pay.

Choose customer rewards, set clear earning rules, and check whether a loyalty program fits your customers and business costs.

Compare payment-provider charges, review the fees on your statements, and check Safaricom for current M-PESA tariffs.

Use useful, well-timed rewards to encourage repeat visits and measure whether a program brings customers back.

Plan relevant SMS offers for your customers, write one clear call to action, and track delivery, responses, and sales.

Keep surveys focused, test them on a phone, and remove questions that do not inform a decision.

Keep invoice details, due dates, payment records, and customer follow-ups organized in a routine you can maintain.

Learn why accurate transaction records matter and check KRA guidance on eTIMS invoices and record keeping.

Choose a clear goal for each campaign, track responses and costs, and compare results before deciding what to repeat.

Use customer routines and campaign goals to choose a send time, then compare delivery and response data to learn what works.