Refund Policy

Read our refund policy to understand the terms and conditions for requesting and processing refunds.

SokoWise Technologies Refund Policy

At SokoWise, we strive to ensure your satisfaction with our services. This Refund Policy outlines the terms and conditions for requesting and processing refunds.

Refund Eligibility

You may be eligible for a refund under the following circumstances:

  1. Service Unavailability: If a paid service is unavailable due to technical issues or platform errors caused by SokoWise.
  2. Billing Errors: If you were charged incorrectly or for a service you did not authorize.
  3. Subscription Cancellations: If you cancel a subscription within the stated refund period for that service.

Refund Conditions

Refunds are subject to the following conditions:

  • Requests must be submitted within 7 days of the transaction date.
  • Refunds will only be issued for unused services.
  • Subscription cancellations are eligible for a prorated refund based on the unused portion of the subscription period.

Non-Refundable Items

The following are not eligible for refunds:

  1. Services that have been fully utilized or delivered.
  2. Payments made as part of a promotional offer, unless explicitly stated.
  3. Third-party fees or charges incurred during the payment process.

How to Request a Refund

To request a refund, follow these steps:

  1. Contact us via email at [email protected] with the subject line "Refund Request."
  2. Include the following details:
    • Your name and contact information.
    • Transaction ID or payment receipt.
    • Reason for the refund request.

We will review your request and respond within 5 business days.

Refund Processing

Approved refunds will be processed within 10 business days of approval. Refunds will be issued using the original payment method. If the original payment method is unavailable, we will contact you to arrange an alternative.

Changes to this Refund Policy

SokoWise reserves the right to update or modify this Refund Policy at any time. Changes will be communicated through our platform and updated in this document.

For any questions about our Refund Policy, please contact us at:
Email: [email protected]

Thank you for choosing SokoWise! We are committed to delivering the best experience for your business.