An invoice is easier to act on when it is clear, arrives promptly, and explains how and when to pay. Digital invoices can make sharing and record-keeping more convenient, but they cannot guarantee when a customer will pay.
Make the amount and due date clear
Include the items or services supplied, the amount due, the due date, and your payment terms. Check the customer's details before sending. If the work is ongoing, agree on billing dates and payment terms in advance.
Share the invoice in a useful format
Send the invoice through a channel the customer uses and can access. SokoWise supports sharing invoices by email, SMS, WhatsApp, or a web link. Depending on your account and payment setup, an invoice can also include online payment options such as M-PESA or card.
Follow up with context
If payment is late, check that the invoice reached the right person and ask whether they need any clarification. Keep a note of the conversation and agree on a next step. Use reminders where they fit your customer relationship and your payment terms.
SokoWise lets you review invoice statuses and set up recurring invoices for regular billing. These tools help you manage the process; they do not replace clear terms or a direct conversation when a payment is overdue.
Explore SokoWise invoicing to create and share digital invoices. Check the current features and payment options available to your account.