Online orders are managed separately from POS transactions. Open Sell Online → Orders to review orders customers placed through your storefront.
Process a new order
- Open Sell Online → Orders and select the order.
- Review the items, customer details, delivery address, and payment status.
- Confirm payment from the order or its linked payment record before dispatching goods.
- Prepare the order and use the available status actions to record its progress.
- Check the order again after a status change so you can see the saved result.
Handle a payment that is still pending
Do not create a replacement order or ask the customer to pay twice while the first payment is processing. Open the order, refresh its payment status, and check the provider's result. If the customer confirms a debit but the order remains unpaid, contact support with the order reference and payment time.
Use the order's available cancellation action when a customer or business needs to stop the order. A cancellation can affect its payment and stock records, so do not use a manual stock adjustment to reverse an online order.
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