Digital receipts give customers a record of a purchase through a channel such as email, SMS, or a web link. They can be convenient to share and easier to search than a paper slip, but customers still need access to the channel where you send them.
Choose a receipt option that suits the sale
Ask which contact method the customer prefers and check the details before sending. Keep the message concise and make sure the receipt shows the transaction clearly. Some customers may prefer a printed receipt, so keep an alternative available when you can.
Keep your own records too
A receipt sent to a customer is not a substitute for your business records. Keep the transaction details and supporting documents you need, and check that your system retains the information you rely on. Tax invoice and retention requirements vary; consult current KRA guidance or a qualified adviser about your obligations.
SokoWise supports digital receipts by SMS and email, with receipt options also described on its POS page. The channels and details available depend on the workflow. Learn about SokoWise email receipts and choose an option that fits your customers and record-keeping process.