What types of feedback can I collect?

You can collect customer satisfaction surveys, product feedback, service reviews, and custom feedback forms tailored to your business needs.

Can I send feedback requests via bulk SMS?

Yes, you can send feedback collection requests to your customers via bulk SMS, making it easy to gather responses at scale.

All feedback responses are collected and organized in your SokoWise dashboard with easy-to-read analytics and summaries.

Absolutely. You can create custom questions, rating scales, and multiple-choice options to get the specific feedback you need.

Feedback data integrates with your customer management and analytics tools, helping you improve your products and services based on real insights.

You can choose to collect feedback anonymously or with customer identification, depending on your business requirements.

Yes, you can set up automatic triggers to send feedback requests after purchases, deliveries, or service interactions.

Yes, you can download all survey responses to CSV format for deeper analysis in your preferred tools.

Collect, analyze, and act on customer feedback with customizable surveys

Customizable Surveys
Create surveys with multiple question types: rating scales, multiple choice, and open-ended questions.
Multi-Channel Delivery
Send surveys via SMS, email, or web links to reach customers however they prefer to respond.
Automated Follow-Ups
Trigger survey requests automatically after a purchase or order delivery , no manual work.
Real-Time Analytics
View response data with charts, summaries, and sentiment analysis in your dashboard.
Anonymous & Identified
Choose whether responses are anonymous or linked to customer profiles for deeper insights.
Export Responses
Download survey results to CSV for deeper analysis or external reporting.
Customer Profile Integration
Feedback is linked to customer profiles for a complete view of customer satisfaction and history.