Set delivery areas and shipping fees

Set up delivery before accepting online orders that need shipping. The options customers see at checkout come from the delivery areas and rates configured for your business.

Configure where you deliver

1. Open Sell Online → Shipping.
2. Add or review the regions where you deliver.
3. Create a zone for each delivery area and connect it to the relevant regions.
4. Add a rate or fee for each zone, using the amount and conditions shown by the form.
5. Save the changes and review the available delivery options at your storefront checkout.

Use clear zone names that customers will recognize. Check overlapping regions and fees carefully so a delivery address does not receive an unintended rate.

Fulfil an order

When an online order is ready to send, open Sell Online → Orders and review the delivery details. Update the order or shipping status from the order's available actions. Provider updates may arrive later; check the latest status before telling the customer that delivery is complete.

If an option does not appear at checkout, confirm that the address belongs to an enabled region and that the zone has a saved rate.