Manage a delivery

A delivery record is created for eligible physical online orders and POS sales that choose delivery. POS takeaway and digital-only purchases do not create a delivery record. Delivery progress is managed separately from payment status.

Update delivery progress

1. Open Deliveries and select the delivery.
2. Check the source order or sale, recipient, items, destination, payment blocker, and any readiness issues.
3. If the delivery is still a draft, use Edit draft to correct the editable details shown.
4. Resolve the readiness issues, then use the action available for the current status: Start preparation, Mark ready, Put on hold, Resume, Hand over, Mark delivered, Record exception, or Cancel delivery.
5. Check the delivery history and linked order or sale after the action.

SokoWise only shows actions that are valid for the current delivery and your permissions. If a delivery is linked to an order, use this delivery record to track fulfilment so its order history stays in sync.

Delivery methods and exceptions

Some deliveries are managed manually or collected from the merchant. Courier booking and courier tracking through Pickup Mtaani are not currently enabled. A delivery exception records a fulfilment issue; it does not automatically refund a customer or reverse stock.

Delivery fees are configured separately from delivery progress. See set delivery fees by location.