Using receipts for feedback

The moment after a customer makes a purchase is the best time to ask for feedback. They have just experienced your service. Their impression is fresh. And if you ask right away, they are more likely to respond.

Why Post-Purchase Is the Best Time to Ask

After a transaction, the customer is engaged with your business. They have your receipt in their phone. Asking for feedback at any other time, like days later via a separate message, feels disconnected from their experience. The receipt is the natural bridge between the purchase and the feedback request.

Adding Survey Links to Receipts

Include a short survey link at the bottom of every digital receipt. "How was your experience? Tap here to rate us." The customer can respond in under thirty seconds. Keep the survey short: one question about overall satisfaction, one about staff friendliness, and one open-ended comment box.

How SokoWise Auto-Triggers Surveys After Receipt

SokoWise can automatically send a feedback survey after every receipt is delivered. You set up your survey questions once, and the system includes the link in every SMS or WhatsApp receipt. Responses are collected in your dashboard alongside the transaction data. You can see which purchases generated positive feedback and which need attention. This gives you real-time insight into customer sentiment without any manual work.