A receipt can be a convenient place to share your contact details or invite a customer to give feedback. Keep the request optional and short, and avoid asking for a response after every transaction if that would feel intrusive.
Ask one clear question
Choose a question that helps you make a decision. For example: “Was it easy to find the item you needed?” or “How was your collection experience?” Avoid asking for information you do not need.
Give customers a simple way to respond
Offer a suitable reply channel, such as a short form or a business contact method. Explain how you will use the feedback and respect a customer's choice not to reply. If you send follow-up marketing, get the permission required and provide an opt-out.
Review feedback alongside other information
Look for repeated themes, then compare them with what staff observed and what your sales or service records show. A single comment can suggest a question to investigate; it does not necessarily represent every customer's experience.
SokoWise supports digital receipts through its receipt workflows. Check your account for the receipt content and follow-up options available before adding a feedback request.