A screenshot or forwarded message can be useful context, but it is not proof that money has reached your business account. Confirm payment through the records provided by your bank or payment provider before handing over goods or marking an invoice paid.
Match the payment to the sale
Check the amount, date, and transaction reference against the order or invoice. If a detail does not match, ask the customer to confirm the reference and check your provider's transaction history. Do not change a sale to paid based only on a text message or screen image.
Protect account access
Use a strong, unique password and two-step verification where available. Give staff only the access they need, remove access when roles change, and never share passwords, PINs, or one-time verification codes. Contact your provider through an official channel if you see activity you do not recognize.
Keep records you can review
Keep provider statements and transaction references with your sales records. Reconcile them regularly and follow up on unmatched payments while the details are still available. SokoWise can help organize sales and payment activity, but verify funds through the connected provider's records.