A written order process helps staff know what to do after a customer places an order. It can also make it easier to answer questions about preparation, collection, or delivery.
Map the steps your business needs
A simple routine may include:
- Record the order and confirm the items, quantity, price, and customer details.
- Check stock and agree on collection or delivery arrangements.
- Prepare the order and update its status.
- Let the customer know when it is ready or when plans change.
- Record completion, payment, or any issue that still needs attention.
Choose who is responsible for each step, especially when staff hand over work between shifts. Use realistic preparation estimates and update the customer if timing changes.
Keep order details easy to find
Use a shared record for orders that need follow-up. Keep notes on substitutions, partial fulfilment, customer contact, and any payment still due. Review open orders at a regular time so that a missed hand-off does not leave a customer waiting without an update.
Review orders placed through your online store, including product and payment details. Use the status options available to your account to record fulfilment progress. Learn more about SokoWise Orders Management.