A sender ID is the name customers see when they receive a text from your business. Network approval and pricing can change, so confirm current requirements and charges with SokoWise before submitting an application.
Prepare your request
- Contact SokoWise support and ask for the latest sender ID application form for your intended mobile network.
- Choose a sender name that is closely related to your registered business name and fits the current network rules.
- Complete the application, sign and stamp it where requested, and include the business registration document requested by the form.
- For transactional messages, include a sample of the messages you intend to send.
- Submit the documents through the support channel provided to you and wait for the network approval.
Transactional sender IDs are for service messages such as receipts and payment updates. Promotional sender IDs are for marketing. Do not put promotions into transactional messages; networks may reject or suspend a sender ID that is used outside its approved purpose.
After approval, follow the integration setup guide to add the sender details where the SokoWise form requests them. A sender ID does not guarantee delivery to every number or destination; follow consent, network, and local messaging rules.
Was this guide helpful?
If a step looks different in your account, contact us and include the guide title.
Contact support